Name of best practice

MA 17


(Type of entity implementing the initiative)

The Municipal Department for Diversity and Integration, Austria



To periodically evaluate issues on poor awareness with regards to diversity related benefits and effects


(youth LGBTI+, adult LGBTI+, schools, labour market)

Clients, employees and organisation as a whole


Kind of intervention

Development of professional competency and well-being



To understand the needs of clients and to be able to give professional support in all matters concerning diversity


Description of the implementation

‘Diversity Check’, is a management instrument used to evaluate various departments within the Municipal Departments of Vienna and their employees using self-analysis to ascertain the current status of “managing diversity” and, based on this, to develop improvement measures. It involves sensitisation, reflection and exchange among staff and creation of a diversity-specific dialogue space.

The Diversity Check supports customer- orientation of the services, the products and the service level of the departments.


Resources needed to implementation

Approximately 12 hours per month per employee is dedicated to improve diversity management.


Results of implementation

The Diversity Check was awarded the Austrian Administrative Prize in December 2008. The decisive factor was that the Diversity Check is designed in such a way that it can be applied to any service and pursues the goal of increasing employee satisfaction and customer orientation.



Municipal Departments commitment



Contact with municipal civil servants with lack of understanding and sensitization

Rather large time investment for workers


Reference website of Best Practice MA17: There is no link to this practice since it is a Diversity Check to analyse in various departments how to “manage diversity”