Name of best practice
MA 17
Entity
(Type of entity implementing the initiative)
The Municipal Department for Diversity and Integration, Austria
Purpose
To periodically evaluate issues on poor awareness with regards to diversity related benefits and effects
Target
(youth LGBTI+, adult LGBTI+, schools, labour market)
Clients, employees and organisation as a whole
Kind of intervention
Development of professional competency and well-being
Objectives
To understand the needs of clients and to be able to give professional support in all matters concerning diversity
Description of the implementation
‘Diversity Check’, is a management instrument used to evaluate various departments within the Municipal Departments of Vienna and their employees using self-analysis to ascertain the current status of “managing diversity” and, based on this, to develop improvement measures. It involves sensitisation, reflection and exchange among staff and creation of a diversity-specific dialogue space.
The Diversity Check supports customer- orientation of the services, the products and the service level of the departments.
Resources needed to implementation
Approximately 12 hours per month per employee is dedicated to improve diversity management.
Results of implementation
The Diversity Check was awarded the Austrian Administrative Prize in December 2008. The decisive factor was that the Diversity Check is designed in such a way that it can be applied to any service and pursues the goal of increasing employee satisfaction and customer orientation.
Facilitators
Municipal Departments commitment
Barriers
Contact with municipal civil servants with lack of understanding and sensitization
Rather large time investment for workers
Reference website of Best Practice MA17: There is no link to this practice since it is a Diversity Check to analyse in various departments how to “manage diversity”